TERMS & CONDITIONS
TO CONTACT US
TERMS AND CONDITIONS
These Online Terms apply exclusively to the distance sale via the web of the products fully illustrated and described on the website www.christinecrawford.com (hereinafter referred to as "Product/s").
In case of changes to the Online Terms, the Online Terms published on the website at the time the Customer submits the order for the Products (hereinafter "Customer") will apply to the purchase. The Customer is required to read and accept these Online Terms before submitting the order. Submitting the Order implies full knowledge and express acceptance of both these Online Terms and the details provided in the Order Confirmation.
For any legal information, please refer to the sections:
1. PARTIES
1.1 The seller of the Products (hereinafter referred to as the "Seller") is ANIMUS s.r.l., with its legal, administrative, and operational headquarters in Italy, at Via Raffaello Bertieri 2 - 20146 – Milan (MI), phone +39 3209798851, email animus_srl@pec.it, R.E.A. of MI no. 000000 and registered with the Milan Companies Register no. 00000, VAT no. 10918360966.
1.2 These Online Terms govern the purchase of products on www.christinecrawford.com (hereinafter referred to as the "Website") and do not regulate the sale of products or services by third parties other than the Seller that may be present on the Website through links, banners, or other hyperlinks. The Seller is not responsible for the provision of goods and services by third parties.
1.3 The Customer will be identified based on the data they provide in the Order. It is prohibited to provide false and/or invented data: the Seller is exempt from any liability in this regard.
1.4 The product offers available on the Website are addressed to adult customers. By placing an order through the Website, you confirm that you are over 18 years of age and legally capable of entering into binding contracts.
2. HOW THE CONTRACT IS CONCLUDED
2.1 The information provided in these Online Terms and the details on the Website constitute an offer to the public.
After submitting the order, the Customer will receive a summary of the order already submitted via email.
The online purchase contract (hereinafter referred to as the "Contract") will be considered concluded only when the Customer receives the Order and Shipping Confirmation ("Date of Contract Conclusion"): from this moment on, the Order Proposal will simply be referred to as "Order."
2.2 The Seller assumes no responsibility if the Customer fails to read these Online Terms.
2.3 The Seller reserves the right, before sending the Order and Shipping Confirmation, to request additional information regarding the Order via email or phone.
2.4 The Seller may decline orders that do not provide sufficient solvency guarantees, are incomplete or incorrect, or in case of product unavailability. In such cases, within 30 (thirty) business days from the day the Customer submitted the Order, the Seller will inform the Customer via email that the contract has not been concluded and that the Order Proposal will not be processed, specifying the reasons. In this case, any amount already reserved on the selected payment method will be released.
2.5 The Seller commits to delivering the ordered Products as soon as possible.
2.6 The Seller reserves the right to refuse Order Proposals from a Customer who is currently involved or has previously been involved in a dispute and/or complaint related to a previous Order. This also applies to cases where the Seller deems the Customer unsuitable, including but not limited to previous violations of the Online Terms or any other reason, particularly if the Customer has been involved in fraudulent activities of any kind.
2.7 Although the Seller continuously adopts measures to ensure that the photographs displayed on the Website faithfully reproduce the Products, including using every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution of the computer used. Consequently, the Seller is not responsible for any inadequacy in the graphic representations of Products shown on the Website due to such technical reasons, as these representations are merely illustrative.
2.8 The taxable value of the products purchased by the Customer (excluding taxes, duties, fees, etc.) must be at least €0.00 for the Seller to proceed with the order fulfillment.
3. SALE PRICES
3.1 The prices of the Products (hereinafter “Price/s”) and any shipping costs (hereinafter “Shipping Costs”) are those indicated on the Website at the time the Order Proposal is submitted. The Prices and Shipping Costs are considered as the taxable value plus applicable taxes in Italy.
3.2 Despite every effort, it is not possible to exclude the possibility that some Products on the Website may have an incorrect price due to error. The Seller will verify the accuracy of the Prices before sending the Order and Shipping Confirmation. If, due to technical issues, material errors, or other inconveniences, the Price indicated on the Website is lower than the correct sale price of the Product, the Customer will be contacted to confirm whether they still wish to purchase the Product at the correct price. If the Customer decides not to proceed with the purchase, the Order Proposal will be canceled. If the Price indicated on the Website is higher than the correct sale price of the Product, the Order will be processed, charging only the lower price.
4. PAYMENT METHODS
4.1 Payment can be made using one of the methods listed in the “Payment Methods” section on the Website.
4.2 Major credit and prepaid cards are accepted. Payment via credit card will not incur any additional fees. Please note that the Seller is unable to access the Customer’s credit card information, as it is managed directly by the third party administering the payment. Therefore, the Seller neither has access to nor stores such data. In no case can the Seller be held responsible for the fraudulent use of credit or prepaid cards by third parties.
4.3 Payment is exclusively made in advance by bank credit card, with no amount limits, for all cases other than those specified in point 5.3.
5. SHIPPING AND DELIVERY
5.1 Each shipment contains:
The Products ordered and any complimentary items;
Any accompanying documentation required for the destination country;
Any informational and marketing materials.
5.2 The invoice for the Order is issued at the time the goods are handed over to the courier and is delivered to the Customer along with the order.
5.3 The Products will be delivered by the courier designated by the Seller. Additional details on costs, timelines, and shipping methods can be found in the “Shipping” section of the Website. Delivery of the Products may occur as follows:
Delivery to the address provided by the Customer.
5.4 Failure to collect the Products within a reasonable period, causing the courier to return the goods to the Seller's warehouse, and failure to receive the Products at the chosen address will result in the cancellation of the Order. Any credit the Customer has will not be refunded in cash but will be considered credit for future orders.
5.5 Upon receiving the Products, it is the Customer’s responsibility to check for integrity and any visible damage to the packaging (e.g., wet box, damaged box). Any anomalies must be immediately reported by the Customer, noted by the courier, and the goods must be signed for with RESERVATION. Failure to do so will result in the Customer losing their right to claim any related issues.
6. RIGHT OF WITHDRAWAL
6.1 Returns are not accepted unless expressly authorized by Animus S.r.l. through a specific procedure. In any case, returns will not be accepted if the returned Products are not accompanied by a duly completed authorization form for "Return/Replacement/Repair" and if the Products are not perfectly intact and complete with their original undamaged packaging.
6.2 The right of withdrawal is subject to the following conditions:
Within 14 (fourteen) days from the date the Customer communicates their decision to return some or all of the purchased Products, the Customer must:
(1) Ship the Products to the Seller, properly packaged:
a) By handing over the Products to the courier with prepaid freight charges, which will be invoiced.
It should also be noted that in the event of exercising the right of withdrawal, the Customer will bear all costs for returning the Returned Products to the Seller (including any applicable customs duties).
Products Returned purchased in the same Order may be returned at different times, provided it is within 14 days of the Customer’s communication to withdraw from the Contract.
The returned Products (hereinafter “Returned Products”) must be returned in their entirety; it is not permitted to return only parts or components of the Products.
The Returned Products must not have been used.
The Returned Products must be returned in their original condition, complete with all accessories and labels, as they were shipped.
6.3 If the right of withdrawal is exercised, the Seller will refund the Customer all payments made for the purchase of the Returned Products, except for the following costs, which will remain the Customer’s responsibility if applicable:
Additional shipping costs for the Order (already paid by the Customer at the time of purchase), if the Customer chose a courier and/or delivery method other than the standard delivery offered by the Seller. These additional costs will only be refunded if the Products were damaged during shipping, an error was made by the Seller, or if the Products were found to be defective.
Ancillary order costs incurred.
Shipping costs for using a courier or delivery method different from the Seller's standard return policy.
Shipping costs resulting from the Customer's decision to return Products from the same Order in multiple shipments. In such cases, only the first shipment will be free (provided it follows the Seller's standard process and courier). The cost and arrangement of subsequent shipments will remain the Customer's responsibility.
6.4 After exercising the right of withdrawal and submitting the return request as required, the Customer will receive a confirmation email for the return (hereinafter “Return Confirmation”). Once the Seller has verified compliance with all the required conditions for exercising the right of withdrawal, the Customer will receive an email approving the return. The Seller will refund the amounts paid for the purchase of the Returned Products no later than 14 days from the day the Seller is informed of the withdrawal, provided that the Returned Products have already been received. Until then, the refund may be withheld. The Seller will process the refund via bank transfer.
6.5 If the right of withdrawal is exercised without complying with the conditions in point 6, the Customer will not be entitled to any refund. Within 10 days of receiving an email informing them of the rejection of the return and the related reasons, the Customer may reply to the same email to request the return of the Returned Products at their expense. Otherwise, the Seller may retain the Returned Products and the amounts already paid for their purchase.
6.6 The right of withdrawal does not apply to Customized Products and/or products specifically made for the Customer.
7. LEGAL WARRANTY FOR NON-COMPLIANT PRODUCTS
7.1 The Seller is liable for any defects in the Products and for their non-compliance with the Order placed, existing at the time of delivery of the goods.
7.2 The warranty lasts for 2 (two) years from the time of delivery of the goods. This warranty is valid under the following conditions: a) the defect manifests itself within 2 (two) years from the date of delivery of the Products; b) the Customer submits a formal complaint to the Seller regarding the defects within a maximum of 2 (two) months from the date the defect was discovered, unless this conflicts with prevailing mandatory regulations in the Customer’s country of habitual residence; c) the Customer presents the commercial document/invoice of purchase.
7.3 If the lack of conformity of the Products purchased is confirmed by the Seller, the Customer will have the right to obtain, at no additional cost, a refund of the amount paid for the purchase of the Products.
7.4 All costs for returning products that the Customer believes to be defective will be borne by the Seller, but only after the Seller has verified that the defect is attributable to the Seller itself; if the defect is not due to a manufacturing issue or attributable to the Seller, all return expenses will be the responsibility of the Customer.
7.5 Replacements of models are made only if the products for which the replacement is requested are returned intact, in their original packaging, including labels and accessories, as they were delivered to the Customer.
8. CONTACTS
For any information requests, please contact the following:
Customer Service Animus S.r.l
Via Giovanni Boccaccio 14-20123-Milano (MI)
Tel. +39 3458634287
E-mail customer@christinacrawford.com
9. PRIVACY
Please refer to the Privacy Policy published on the Website to obtain all information on how we process your personal data.
10. APPLICABLE LAW, DISPUTE RESOLUTION, AND COMPETENT COURT
10.1 These Online Conditions are governed by Italian law and shall be interpreted accordingly, without prejudice to any prevailing mandatory provisions of the Customer’s country of habitual residence. Therefore, the interpretation, execution, and resolution of the Online Conditions are exclusively subject to Italian law (without prejudice to any prevailing mandatory provisions of the Customer’s country of habitual residence). Any disputes arising from or related to these terms shall be resolved exclusively by the Italian judicial authority, as specified below. In particular, if the Customer qualifies as a Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the Customer under the applicable law or, at the Customer’s choice in the event of action initiated by the Customer, by the Court of Bergamo. If the Customer acts in the exercise of their entrepreneurial, commercial, artisanal, or professional activity, the parties mutually agree to the exclusive jurisdiction of the Court of Turin.
10.2 Online Platform for Alternative Dispute Resolution (ODR). While the Seller is always available to seek an amicable solution to disputes, through the contacts provided above, it is hereby noted that, pursuant to Article 14 of EU Regulation no. 524/2013 and the ODR Resolution under Statutory Instrument no. 500/2015 in effect since February 15, 2016, the European Commission has established an online platform for ODR (“Online Dispute Resolution”) arising from the purchase of goods online, accessible at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. Through the ODR platform, it is possible to consult the list of ODR entities, find the link to each, and initiate an online dispute resolution procedure. More information on the platform is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.about.show.
10.3 In any case, the Customer retains the right to turn to the competent ordinary court for disputes arising from these General Terms and Conditions of Sale, regardless of the outcome of the extrajudicial resolution process described above, as well as the possibility, where applicable, to promote an extrajudicial resolution of disputes relating to consumer relationships by using the procedures provided for in Part V, Title II - bis of the Consumer Code (i.e., Legislative Decree no. 206/2005).
11. MODIFICATION AND UPDATING
These Online Conditions may be modified at any time. The Customer will only be required to accept the Online Conditions in force at the time of purchase. The new versions of the Online Conditions will take effect from the date of their publication on the Website and will apply to Orders submitted after that date.